If a customer does not return their equipment within 14 days of their contract end date, they will be subject. 28 December 2011 at 1:11PM. We would like to show you a description here but the site won’t allow us. 2. Changes to Virgin Media prices 2023. If we don’t get the requested kit back,. . on 26-03-2023 08:51. . Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. However, despite my attempt to request for the return kit to be deli. 7K subscribers in the VirginMedia community. At Virgin Media, we’re passionate about protecting our planet. Phone. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. The . Don’t plug the power cable into a plug socket yet. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. byrnesv. however, I have a splitter with 4 connection. We would like to show you a description here but the site won’t allow us. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. In your Stream kit you’ll find everything you need to get the Stream box up and running. Security matters. Working hard to help connect the nation, shop our offers and order online. Sorry to hear there's an issue with a charge for failing to return equipment. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. Nobody welcomes a price increase, and we get that. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Account - Mobile. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Select the correct HDMI input for your box. You can order a pre-paid equipment returns packaging through our Return Kit page . I've posted the router return via Yodel on the 3rd of January, but I am still receiving emails that the kit was not returned and that a charge will be added to my account in 9 days. So why should I not recyle them instead ??? (not a serious question, but I am interes. services. Phone. on 30-05-2023 22:29. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. My VM account ended on 31st March. If you can set up using a Self-Install pack, but choose to use an engineer for. You might also need to change it if your current package isn’t available at your new address. I have also been reminded each. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Account - Cable. Networking and WiFi. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Options. 2 July 2015 at 2:05PM in Phones & TV. Forum; Apps. Been given my leaving date as 17th March. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. So VM gave me another call today, seems like another person from retentions. . Virgin Media Forums Agent Carley 0 Kudos Reply. . Browse Virgin Media Virgin Media Community. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. It's at least 7 years old! We would love. The contract was for 12 months and at the end of the contract I cancelled it. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Your experience matters. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. That’s because while you're with us, you rent your kit, rather than own it. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. They said it should be 30 days to return so basically I have the entire month of Feb. we cancel our virgin media account after 18 months as we did not have good broadband speeds. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. SpeedWe would like to show you a description here but the site won’t allow us. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Browse Virgin Media Virgin Media Community. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. 4. Account - Mobile. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. It's at least 7 years old! We would love. SpeedReturning your Virgin Media kit VirginMedia. Virgin Media Price Guides. Check the top-right corner of our forum and you. |. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. co. Hi mikeratkins, thanks for posting and welcome to our community. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Options. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. After canceling your service, you need to return the Virgin media kit. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Returning a V6 box. Virgin Media; My Virgin Media; Shop;. Once we cancel we got a letter asking us to. 0 or iOS 12 or later mobile or tablet. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Account - Cable. totally mixed up text, email and the human operators - don't understand the English language. We would like to show you a description here but the site won’t allow us. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. 3 weeks ago. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. away the old kit when they come round to do the upgrade. I have left virgin and been contacted to return my kit. I had previously informed a virgin staff member about this via webchat but I still keep. Currently equipment returns have been paused due to lockdown. 00 am this morning I get a text and email asking me to please return unused equipment. We would like to show you a description here but the site won’t allow us. The impossible task of fitting Virgin Media kit in the returns box . Browse Virgin Media Virgin Media Community. Returning kit. scroll down to 'External wall box'). 0 Kudos. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Manage Your Account. In addition i also emailed EquipmentReturns@virginmedia. . Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Sell them. Browse Virgin Media Virgin Media Community. . Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Hello. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. You can also email [email protected] would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Hi, Apparently I'm only being sent a box to return my router. . Account - Cable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. . Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Options. Your experience matters. We recently sent you a new piece of equipment to replace the equipment you currently had and now you have this connected to our network we need you to return the old equipment back to us. If you need any help, please don't hesitate to let us know. After that it is up to VM and its contractors to ensure the kit is returned. I. Manage Your Account. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. A power adaptor to plug into the Stream box and a power socket at the wall. In. If we decide to do this, we’ll let you know. I am now. Connect the Hub’s power cable with the blue tab. I had a receipt from him and never any comeback from Virgin. Entertain me;. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. And we know our customers, like you, are too. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. super hub. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. The advice was to recycle the old hub. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Hi, last month I upgraded to hub 5 from a hub 3 because of getting gig1 Wi-Fi. No setup fee. jpeg1. 12K; 225; 463; Natalie_L. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. walthamyank. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. You can contact us to discuss your O2 mobile products and services. hi. Phone. Changes to Virgin Media prices 2023. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. Go to Virgin Media support. We would like to show you a description here but the site won’t allow us. At least 30Mbps download speeds in every room or £100 one-off credit. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Go to solution. Step 3 - Label the box – a letter came with the. Tuning in. I'm sure they would have charged me if I was out when they arrived. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. The Stream remote. Although this question has appeared before the answers vary and I need definitive advice. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. 5. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. . You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. That’s because while you're with us, you rent your kit, rather than own it. Each time promised either it will be collected by. This promotion means you won’t pay the usual setup fee of £35. It’s because the reconnection team says the request cannot be processe. It’s the one before the V6 old and chunky the complaints department sent me a replacement as it’s not working and the leaflet says I need to return my old kit but when I go on the virgin media website for a cycle kit it only shows how to return a V6virgin media equipment return anything extra to receive one. For my surprise, in the package of the hub 5, was another package to return the hub 4. Virgin Mobile. Further exclusions & legal stuff apply. No, you can keep using the same phone you’ve always used. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Virgin Mobile. Posted in QuickStart, set up and connections. Stay safe online. You have arranged to pick up your equipment on three occasions. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I can't see how to organise a collection from their website and the Post Office won't take it. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. We would like to show you a description here but the site won’t allow us. I am going to send you a private message. SpeedWe would like to show you a description here but the site won’t allow us. Switched On Families. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. I cancel my subscription during the cool off period even before the kit arrived. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. on 05-03-2022 19:10. Forum Team 10 Views Message 2 of 2 Flag for a. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Alternatively, visit virg. Virgin Media Kit Collection. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. Posted in Managing Your Account - Cable. HD kit and some older 4K Ultra HD kit only supports older versions. Options. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Stream from Virgin Media. agreement. with Virgin Media and Virgin Media Payments. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Chatter and. If we need to send you some new equipment or book an engineer. Stay safe online. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Returning. 2. Return Valérie for free with Canada Post. You can, if you prefer, print your. Reply. Networking and WiFi. Once we cancel we got a letter asking us to. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin Mobile. Virgin Media Verified account. My Virgin Media app: Requires compatible Android 7. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. . Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. What happens with this please? I'm intending to. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. . they have not sent me a package to return the old kit in. If you want a hand understanding our services, or how to do certain tasks, you’ve come. . 3 hours ago. In the event you change service or close your account, it's important that you return any equipment to us. Now, the kit arrived but I have no subscription. My parents recently swapped their Tivo for a V6. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. 34 and that this would be taken by direct debit. Joining in. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. We would like to return it but we didn't a return box and now we are unsure what to do with it. Options. Simply press 1 when you get through to the automated menu, and you'll be put. 554bn, inching up 0. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Also you might struggle TV wise. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. My Virgin Media App. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Each return kit is associated with specific equipment. . We would like to show you a description here but the site won’t allow us. Sign in . You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. We would like to show you a description here but the site won’t allow us. but it doesn't work - 5285247. Then, drop it off at a Yodel store. End day it's virgin media's equipment. They told me I needed to return the equipment or I would have to pay a fine. Networking and WiFi. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. These include: Super Hub 2ACI have a very old TV box. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Y’all are right to be suspicious though!Scroll down and click on create new label. That would be. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Returning hub 4. That has been confirmed and was going to arrive in 3 working days. Switched. You can find loads of helpful information on. sorry if in wrong place. I have not received the return kit I was promised in order to return VM equipment. on 31-01-2023 16:46. The kit was collected and I received email confirmation of the collection. . Only kit that supports HDCP 2. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. No one seems to be able to tell me what is happening with the other device on the outside of my house (i. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. You’ll then be able to use your same old phone to make. Virgin Media;. My Virgin Media App. . | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Push the white cable (from the old Hub) into the back of the new Hub. Manage Your Account. Tip Set up all of your kit within 12. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Fibre to the home - not actually me, btw. on 28-11-2022 15:15. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. I second this . how to return your old kit. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Speedon 22-02-2023 16:03. A large Virgin box has been attached to the outside wall my house without my permission. c. I'm a moderator/staff could pick this up and follow up, that would be great. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. Control your services . I am still with virgin media but under a new account. Just joined. The new fibre phone line is designed to work with the same phones as the old copper line. Typically, extenders are linked through a wired port using an Ethernet cable. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Please could this be escalated to Virgin Media. . Problem: Returning Hub 4. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. We would like to show you a description here but the site won’t allow us. The advantage of this would be less disruption to the property. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. 0 once you have your Quickstart box. So I left Virgin about a month ago after too many years. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. Joining in. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. hello007007 Posts: 149 Forumite. . Available with M50 broadband or faster. Hi, this is really on behalf of my 85 year old dad. They have just told me to take it to a recycling centre. Tip Set up all of your kit within 12. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Joining in. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. In which terminal I have to put the silver cap. . You might find a local Collect Plus. My sister left Virgin Media in January 2023. You’ll find some simple step-by-step instructions telling you how to set up each of your services. No setup fee is available on all bundles, broadband & phone, and broadband only packages. When can I - 5311065. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. If we decide to do this, we'll let you know. 5 months ago I was upgraded from Hub 3 to 5. 2. . QuickStart, set up and connections. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. Choose your package. in the box it gives. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. The tracking on Yodel says its still en-route. So I can help, I will send you an invite into a private,. Virgin Media;. Tuning in.